ISO-IEC-20000-FOUNDATION PRACTICE MATERIALS & ISO-IEC-20000-FOUNDATION TEST TORRENT & ISO-IEC-20000-FOUNDATION PASS KING

ISO-IEC-20000-Foundation Practice Materials & ISO-IEC-20000-Foundation Test Torrent & ISO-IEC-20000-Foundation Pass King

ISO-IEC-20000-Foundation Practice Materials & ISO-IEC-20000-Foundation Test Torrent & ISO-IEC-20000-Foundation Pass King

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  • A. Organizations can only be certified to one of them at a time
  • B. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
  • C. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  • D. The management systems of all three may be integrated

Answer: D


NEW QUESTION # 38
Which is a requirement of incident management for a Major Incident?

  • A. The customer shall be responsible for the definition of a Major Incident
  • B. The root cause of a major incident shall be recorded at the time the incident record is created
  • C. Responsibility shall be assigned for managing a major incident
  • D. Opportunities for improvement shall be identified before the incident is resolved

Answer: C


NEW QUESTION # 39
How can an organization determine the effectiveness of the service level management process?

  • A. By defining service levels
  • B. By monitoring service level targets
  • C. By reporting on all incidents
  • D. By checking contracts with suppliers

Answer: B


NEW QUESTION # 40
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

  • A. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
  • B. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers
  • C. To ensure that a process exists for the procurement of suppliers
  • D. To ensure that supplier processes and procedures are defined

Answer: B


NEW QUESTION # 41
What is the value of good service management?

  • A. It allows an organization to be certified, which always adds value for the business
  • B. It offers prescriptive guidance that allows the organization to create efficient processes.
  • C. It provides a structure for service provisioning that can be adapted to the culture of the organization
  • D. ensures people to comply with service level agreements (SLAS) using documented information

Answer: A


NEW QUESTION # 42
......

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